Shipping policy
Shipping Policy
At Density Fiber, we are committed to delivering your order quickly and safely. We work with trusted logistics partners to ensure that your order arrives on time and in excellent condition. Below you will find the details of our shipping policy.
Delivery Times and Shipping Methods We process and ship orders within 24 hours. In most cases, your order will be delivered on the next business day. Occasionally, delivery may take a little longer, but we aim for a maximum delivery time of 2 business days, excluding public holidays. Once your order has been shipped, you will receive a tracking number so you can monitor the progress of your package.
International Shipping We offer worldwide shipping. Delivery times and shipping costs vary depending on the destination country, customs regulations, and local carriers. Please be aware that customs processing may cause delays, and import duties or additional charges may apply. If you have any questions regarding international shipping, please contact us at DensityFiber@gmail.com.
Damaged or Missing Items If your order arrives damaged or an item is missing, please contact us within 7 days of receiving your order. Include your order number along with photos of the damaged packaging or the packing slip in the case of missing items. Claims submitted after this period may not be processed.
Damaged Packaging We carefully package every order, but in some cases, the outer packaging may become damaged during transit. If the product itself is undamaged and fully usable, this does not qualify for a replacement or refund. If you are unsure, please contact us at DensityFiber@gmail.com.
Marked as Delivered but Not Received If your tracking information shows that your order has been delivered but you have not received it, you must file a claim with the shipping carrier. We are happy to assist you with this process; however, official proof of loss or a claim confirmation from the carrier is required. Claims for packages marked as "delivered" cannot be processed after 7 days.
Order Changes If you would like to modify your order, such as changing the quantity of products or the delivery address, you may do so within 12 hours of placing your order. After this period, your order may already be in processing, and changes may no longer be possible.
Order Cancellations If you wish to cancel your order, you may do so within 12 hours of placing it. After this period, shipping may already have begun, and cancellation may no longer be possible. Please contact us as soon as possible if you wish to request a cancellation.
Additional Information We ensure that your order is processed and shipped within 1 business day. In most cases, your package will be delivered on the next business day. We aim for a maximum delivery time of 2 business days. Once your order has been shipped, you will receive a tracking number. If you have any questions, please feel free to contact us at DensityFiber@gmail.com. We are always happy to assist you!
