Refund policy

Exchanges and Returns

At Density Fiber, we strive for your complete satisfaction with our products. That is why we maintain a clear and fair exchange and return policy. You always have the option to return or exchange a product, provided that certain conditions are met.

To ensure the process runs as smoothly as possible, we kindly ask you to register your return in advance by contacting our customer service at DensityFiber@gmail.com. Our team is ready to assist you and answer any questions you may have.

Exchanges Have you accidentally ordered the wrong product, or would you prefer to try a different one? No problem! You may exchange a product, provided it is unopened and in its original, undamaged packaging. To ensure a smooth exchange process, please contact our customer service in advance. The shipping costs for returning the product and sending the replacement product are your responsibility.

Returns Not satisfied with your purchase? You may return the product within 60 days without providing a reason. The return shipping costs are your responsibility. If the product is damaged or you received the wrong item, we will cover the additional return shipping costs.

For products where hygiene is important, such as hair fibers, personal care products, supplements, and application accessories, returns are only accepted if the products are unopened and in their original condition. Products that have been opened, have broken seals, or show visible signs of use cannot be returned.

Right of Withdrawal You have the right to cancel your order within 60 days without providing any reason. The withdrawal period expires 60 days after the day on which you, or a third party designated by you, takes physical possession of the product. After notifying us of your return, you have an additional 14 days to send the product back to our return address.

We will process your refund within 14 days after receiving the returned product or once you have provided proof that the product has been returned correctly (for example, with a Track & Trace confirmation). The refund will be issued using the same payment method you used for the original purchase.

For any questions or assistance regarding exchanges or returns, our customer service team is always happy to help!